EC Markets Customer Service & Contact
EC Markets provides 24/5 multilingual customer service via live chat, email and phone, plus a help centre and complaints procedure.
Open an account →EC Markets customer service is available 24/5 in multiple languages via live chat, email and phone, covering accounts, deposits, withdrawals, complaints and platforms. This is an independent information site and cannot process account requests.
Ways to contact EC Markets — and when to use each
| Channel | Best for | When |
|---|---|---|
| Live chat | Quick account and platform questions | 24/5 multilingual support |
| Documents, complaints and detailed queries | Replies typically within 24 hours | |
| Phone | Urgent account issues | Business hours |
The current contact options and complaint form are listed in the EC Markets client portal. This site is independent and cannot process account requests.
EC Markets deposit and withdrawal methods and times
| Method | Deposit | Typical withdrawal time |
|---|---|---|
| Visa / Mastercard | Instant | Within about 1 business day |
| Skrill | Instant | Within about 1 business day |
| Neteller | Instant | Within about 1 business day |
| Bank transfer | 1–3 business days | 3–7 business days |
EC Markets typically charges no deposit or withdrawal fee, though payment providers may. Times are indicative and set by the broker, not this site.
Frequently asked questions
How do I contact EC Markets?
Via live chat, email and phone — 24/5 multilingual support, with a complaints procedure in the client portal.
Does this site handle my EC Markets account?
No — this is an independent information site. Account requests are handled in the EC Markets client portal.